PURCHASES & PAYMENTS
What are my payment options?
We accept all major credit cards, Debit cards and Klarna.
When will I be charged for my order?
You will be charged when we ship your order. We will update you with a shipping confirmation email. A pre-authorization is placed on your credit card when you submit your order. Payments are processed when the order has been shipped.
Why do I see multiple pre-authorizations on my credit card?
Some orders are sent in multiple shipments. When this happens, you may see more than one pre-authorization on your credit card. We only process the payment once the order has shipped.
ORDERS & SHIPPING
How will I know my order has been successful?
Once your order has been placed, an order confirmation email is sent. To ensure that this goes into your inbox.
Please add firstname.lastname@example.org to your contacts, otherwise, our email could end up in your Junk Folder.
How do I track my order?
An email will be sent confirming your order has been shipped with tracking information.
What do I do when there is an item missing from my order?
An order form is included in every parcel sent from our distribution center. Please check the order form to ensure no items are missing from the list.
If an item you have ordered is missing from the packing list, this will likely have been removed due out of stocks. You will be notified by email should an item you've purchased is out of stock. If you haven't received an email notification about any changes to your order, but you're still missing an item, please contact us immediately with the following information:
- Order Number
- Missing Item(s)
Our support team will investigate the matter and will resolve the issue for you as quickly as possible. email@example.com
** All missing item claims must be made within 48 hours of the delivery
I have not received my order, where is it?
Once the tracking email has been sent, your package has left our facilities. Standard delivery on average is 5-7 business days. Please note tracking information can take 24-48 hours to update after dispatch.
Can I cancel the order?
If you wish to cancel or modify your order, please send an email to firstname.lastname@example.org with your order number as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be canceled. Our support team will notify you if the cancelation was successful.
If the item was shipped to the wrong address, we will need to wait until the package is returned to the sender before issuing a full refund or replacement item.
Please add specific shipping details, such as apartment or suite number, etc.