What is your return policy?
We want you to be happy with every Skelcore purchase! However, we understand that not everything you order always works out.
We have a 30-day return policy, which means you have 30 days after delivery to request a return.
To be eligible for a return, your item(s) must be in the same condition that you received it. This includes unworn, unused, with tags, and in its original packaging. Be sure to include packing return packing slip provided.
All items marked "FINAL SALE" are not returnable or exchangeable.
How long do I have to mail my return?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
How do I return an item?
You have two convenient ways to make returns! You can return in-person at a Happy Returns bar, or mail in your return. Regardless of which method you decide to use, you can start your return here by entering your order number and your zip code. (Order number can be found in the order confirmation email we sent you). Then, follow the instructions below:
1. Select the item(s)* you wish to return
*Note: If an item is "FINAL SALE" or non-returnable – no option to return will be provided.
2. Select the payment method for your refund. (Store Credit/Refund)
3. Select the reason for the return (too large, too small, etc.)
4. Once you are done adding items, click “Continue”
5. Choose how you want to return your item(s):
Return in-person with Happy Returns
Refund/Exchange initiated immediately upon drop-off. Thousands of locations nationwide, no need to box your items. Receive a QR code for a contact-free drop-off. All apparel returns made to a Happy Return Bar location are complimentary.
Return via mail
1. Start your return or exchange online to receive a mailing label to box and ship your items.
2. You will receive an email when your return is received and your refund has been processed.
There is a $5.00 fee deducted from your refund for all apparel items returned via mail. Apparel returned via Happy Returns Bars are complementary. Search locations near you. Please allow 5-10 business days for your return to be processed, plus 3-5 additional business days to see the refund reflected on your billing statement.
Exchanges will be sent within 2-3 business days. Please note that exchanges cannot be sent with expedited shipping. Unfortunately, we cannot refund the original shipping charges. You will receive a confirmation email once the return or exchange has been processed.
What items are "FINAL SALE"?
Items will be clearly marked as a "FINAL SALE" on the product pages and cannot be returned or exchanged for any reason.