Return Policy

Explore FAQ's, Terms & Conditions

What is your return policy?

We want you to be happy with every Skelcore purchase! However, we understand that not everything you order always works out.
To be eligible for a return, your item(s) must be in the same condition that you received it. This includes unworn, unused, with tags, and in its original packaging. Be sure to include packing return packing slip provided.

All items marked "FINAL SALE" are not returnable or exchangeable.

  • We offer FREE RETURNS for USA orders. 
  • You have 45 days from your order date to request a return. 
  • Once you have requested a return, you have 15 days to ship your item(s). If you do not ship your return within 15 days from the return request date, your order may be eligible for store credit only.
  • All items are returnable, except for items marked “FINAL SALE”
  • No returns will be accepted without a return authorization. A return authorization is created when your return request is approved. 
  • All items must be unworn with the original tags attached.
  • We reserve the right to return any item that does not comply with our return policy. 

To return your order please email to:

How long do I have to return my return?

You have two convenient ways to make returns! You can return in-person at a Happy Returns bar, or mail in your return. Regardless of which method you decide to use, you can start your return here by entering your order number and your zip code. (Order number can be found in the order confirmation email we sent you). Then, follow the instructions below:

 1. Select the item(s)* you wish to return

*Note: If an item is "FINAL SALE" or non-returnable – no option to return will be provided.

 2. Select the payment method for your refund. (Store Credit/Refund)

 3. Select the reason for the return (too large, too small, etc.)

 4. Once you are done adding items, click “Continue”

 5. Choose how you want to return your item(s):

Return in-person with Happy Returns

Refund/Exchange initiated immediately upon drop-off. Thousands of locations nationwide, no need to box your items. Receive a QR code for a contact-free drop-off. All apparel returns made to a Happy Return Bar location are complimentary.

Return via mail

1. Start your return or exchange online to receive a mailing label to box and ship your items.

2. You will receive an email when your return is received and your refund has been processed.

There is a $5.00 fee deducted from your refund for all apparel items returned via mail. Apparel returned via Happy Returns Bars are complementary. Search locations near you.  Please allow 5-10 business days for your return to be processed, plus 3-5 additional business days to see the refund reflected on your billing statement.

Exchanges will be sent within 2-3 business days. Please note that exchanges cannot be sent with expedited shipping. Unfortunately, we cannot refund the original shipping charges. You will receive a confirmation email once the return or exchange has been processed.

  • You have 45 days to request a return authorization number
  • We cannot accept returns after 15 days from the date that the authorization number is issued
 What items are "FINAL SALE"? 
  • Items will be marked as "FINAL SALE" on the product pages
  • "FINAL SALE" items cannot be returned